Customer Service & Front Desk Assistant

Cardinal Services•Scappoose, OR

3d•Onsite

About The Position

As a Customer Service & Front Desk Assistant, you will be the first point of contact for our company, offering administrative support across the organization. You will welcome guests, greet visitors, and coordinate front-desk activities, including distributing correspondence and redirecting phone calls. This role also involves customer service duties, assisting the customer service lead with processing orders, maintaining CRM records, and collecting payments to ensure timely order shipment.

Requirements

Excellent customer service and interpersonal skills
Comfortable seeking out information and working independently
Organized and detail-oriented
Able to prioritize workload and multi-task
Intermediate computer skills in MS Office required
Friendly and professional
Strong verbal and written communication skills
Must be able to read and write English
Ability to speak effectively with customers and all levels of management and staff
Must be able to solve simple math problems
Critical thinking and Problem Solving
Time management
Conflict resolution
Able to adapt and respond to additional tasks as needed
Be open to covering for Lead when unavailable or out of office
Depending on activities performed, it may be required to understand and comply with additional Our Companies Quality Management System Procedures, Work Instructions, etc. QOP-QA-02 Records Control

Nice To Haves

Reception and/or Customer Service experience preferred
Familiar with product information, website and catalog updates

Responsibilities

Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Maintain front office organization, ensuring the reception area is tidy and presentable with necessary stationery and materials
Process phone and online orders
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Order front office supplies and keep inventory of stock
Perform other clerical receptionist duties such as filing, updating records, photocopying, and faxing
Provide sales support such as providing product information and recommending products
Process orders received via phone, email, and internet
Maintain detailed records in our CRM system
Help collect payment to ensure orders ship in a timely manner