Front Desk/Customer Service Associate

Learning Resources•Vernon Hills, IL

21h•Onsite

About The Position

Learning Resources is a growing, family-owned company known for its award-winning educational toys and pet products. Voted one of the Chicago Tribune’s Top Workplaces, we are seeking a Front Desk Customer Service Representative to serve as a key ambassador of the company’s brand. This role provides a welcoming, organized, and highly responsive experience for guests, employees, and customers. The position requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. This is an in-office role, required to be onsite five days per week.

Requirements

High School Diploma required
1–3 years of customer service or call center experience
Basic proficiency in Microsoft Windows and Microsoft Office
Clear and professional communication skills
Strong attention to detail
Ability to manage multiple tasks
Problem-solving mindset and willingness to learn
Dependable follow-through and teamwork

Responsibilities

Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check-in, and direction.
Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments.
Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests.
Actively assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high-quality experience.
Maintain up-to-date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios.
Assist with escalations, order support, and follow-ups as needed, demonstrating flexibility in supporting team priorities.
Seek out opportunities for process improvements that enhance efficiency and overall customer experience.
Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.