Customer Service & Front Desk Assistant

Oregon Aero•Scappoose, OR

3d•Onsite

About The Position

As a Customer Service & Front Desk Assistant, you will be the first point of contact for our company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Customer Service & Front Desk Assistant, you should have a warm and friendly personality, as this is also a customer service role. You will aid our customer service lead with processing orders received via phone, email, and internet. Maintain detailed records in our CRM system, help collect payment to ensure orders ship in a timely manner.

Requirements

Excellent customer service and interpersonal skills
Comfortable seeking out information and working independently
Organized and detail-oriented
Able to prioritize workload and multi-task
Intermediate computer skills in MS Office required
Friendly and professional
Strong verbal and written communication skills
Minimum High School Diploma or GED Equivalent.
Must be able to read and write English.
Ability to speak effectively with customers and all levels of management and staff
Must be able to solve simple math problems.
Critical thinking and Problem Solving
Time management.
Conflict resolution.
Able to adapt and respond to additional tasks as needed.
Be open to covering for Lead when unavailable or out of office.
Depending on activities performed, it may be required to understand and comply with additional Oregon Aero Quality Management System Procedures, Work Instructions, etc. QOP-QA-02 Records Control

Nice To Haves

Reception and/or Customer Service experience preferred.

Responsibilities

Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Front office organization including ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Processing of Phone and Online Orders.
Receive, sort and distribute daily mail/deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Perform other clerical receptionist duties such as filing, updating records, photocopying, and faxing.
Sales support such as providing product information and recommending products.