Customer Service Field Trainer II

Toshiba Business•Westborough, MA

8d•$23 - $24•Onsite

About The Position

Join Toshiba America Business Solutions as a Customer Service-Field Trainer Level II. You will provide field training and customer support for customers who have purchased and/or leased Toshiba Equipment. Your role will ensure customers understand how to effectively operate equipment, leading to a positive Toshiba experience. You will be responsible for handling complex inquiries and may assist or guide less senior Customer Service Field Trainers.

Requirements

High School Diploma or GED
Three years of customer support experience providing training on basic equipment operation to print driver installation.
Valid Driver's license
Ability to travel by automobile a large percentage of time

Responsibilities

Provide customer training on purchased and/or leased Toshiba equipment.
Handle complex questions regarding product operability and ensure customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities.
Provide potential leads to the sales team.
Train Toshiba sales/marketing staff on all Toshiba equipment.
Assist other Customer Service Field Trainers with complex issues.
Respond to customer questions and troubleshoot operator problems with equipment/software operability, ensuring customer questions are resolved for a positive customer experience.
Follow up on all customer commitments promptly.
Work closely with Service, Sales, and Marketing departments to maintain accurate contact lists and information on new equipment purchased or leased to set future appointments for field training.
Monitor customer appointment schedules for timely field training appointments.
Track appointment execution in the system and make changes as needed based on urgency and need.
Log and maintain assigned systems used to schedule, track, and report on training-related activity and customer concerns.
Generate various reports in support of activities.
Perform other related duties as assigned.