About The Position
Diemme Filtration, part of Sandvik Rock Processing Group, designs customized industrial solid-liquid separation equipment, including filter presses, thickeners, and dewatering solutions. This Field Service role supports Diemme Filtration equipment across an assigned U.S. territory and can be based anywhere in the United States. It involves significant on-site work at mining sites, troubleshooting equipment and developing solutions with customers, as well as providing remote technical support. The role supports installation, commissioning, maintenance, customer service, spare-parts strategy, and sales and project execution to help maintain customer satisfaction and equipment performance. The position requires extensive travel, approximately 70%, and occasional weekend or holiday work. The work takes place in manufacturing and office environments, with time spent at a desk using a computer and standing or walking in production areas while wearing the required personal protective equipment. The employee must have the legal right to work indefinitely in the United States or Canada without employer sponsorship.
Requirements
- Bachelor’s degree in an engineering discipline or related field plus at least 4 years of experience in sales roles; or 8 years of total sales experience in aftermarket products; or an associate technical degree/certification with 6 years of field service experience with industrial/heavy equipment.
- Experience in the mining, aggregates, construction, or adjacent capital-equipment industry.
- Ability to read mechanical and electrical drawings.
- Knowledge of mechanical/electrical installation, machine commissioning, and machine maintenance.
- Basic automation skills, including PLC controls and checking electrical wiring.
- Hydraulic and mechanical inspection, troubleshooting, and problem-solving skills.
- Customer relationship and communication skills.
- Working knowledge of Microsoft Office and internet-based tools.
- Experience managing high-value accounts, complex opportunities, and technical-commercial discussions.
- Ability and willingness to travel extensively (approximately 70%) and work occasional weekends or holidays.
- English proficiency.
- Valid driver’s license in good standing.
- Legal right to work in the United States or Canada indefinitely without employer sponsorship; temporary work authorizations, including OPT, do not meet this requirement.
Nice To Haves
- PLC experience.
- Spanish or Portuguese proficiency.
- Experience working in a surface mine environment.
- MSHA certification.
- Rapid access to a major airport.
Responsibilities
- Cover the assigned geographical area for field activities, including installation, commissioning, and maintenance.
- Manage local customer service activities, including maintenance, spare parts, and technical assistance.
- Support the Sales Manager and/or sales representatives during prospective customer visits and sales meetings by explaining service capabilities.
- Support project execution and, when required, supervise installation, start-up, and commissioning of Diemme Filtration’s scope of supply.
- Provide on-site and remote technical support for filter equipment; diagnose and troubleshoot filters and related supplied equipment, escalating to and initially receiving guidance from Italy as needed.
- Maintain positive customer relationships and communicate professionally with customer contacts.
- Support implementation of IoT services.
- Collaborate in executing spare-parts strategies for customers and Diemme Filtration.
- Manage spare parts held at various warehouses.
- Follow Sandvik Environment, Health & Safety policies and instructions; take reasonable care for health and safety, avoid environmental harm, and immediately identify and report unsafe practices, hazards, and incidents.
Benefits
- Competitive wages and benefits.
- Health insurance.
- Dental insurance.
- Disability insurance.
- 401(k) retirement savings plan.
- Professional competence development, training, and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
