Customer Service Field Engineer - Diemme Filtration, part of Sandvik Rock Processing Group

Sandvik • Austin, TX

7d • $95,000 - $115,000

About The Position

Diemme Filtration, part of Sandvik Rock Processing Group, designs customized solid-liquid separation equipment, including filter presses, thickeners, and dewatering solutions for mining and industrial customers. The Customer Service Field Engineer provides field and remote technical support for Diemme Filtration equipment across an assigned U.S. territory. The role involves substantial time at customer mining sites troubleshooting equipment and developing customized solutions with customers. The position may be located anywhere in the United States and requires extensive travel, approximately 70%.

Requirements

• Bachelor’s degree in an engineering discipline or related field plus at least 4 years of experience in sales roles; alternatively, 8 years of sales experience in aftermarket products; or an associate technical degree/certification with 6 years of field service experience with industrial or heavy equipment.
• Experience in the mining, aggregates, construction, or adjacent capital-equipment industry.
• Ability to read mechanical and electrical drawings.
• Knowledge of mechanical and electrical installation, machine commissioning, and machine maintenance.
• Basic automation skills, including PLC controls and checking electrical wiring.
• Hydraulic and mechanical inspection, troubleshooting, and problem-solving skills.
• Customer relationship and communication skills.
• Working knowledge of Microsoft Office and internet-based tools.
• Experience managing high-value accounts, complex opportunities, and technical-commercial discussions.
• Ability and willingness to travel extensively, approximately 70%, and work occasional weekends or holidays.
• English proficiency.
• Valid driver’s license in good standing.
• Legal right to work indefinitely in the United States or Canada without employer sponsorship; temporary authorizations such as OPT do not qualify.

Nice To Haves

• PLC experience.
• Continuous learning mindset and interest in mastering new processes.
• Spanish or Portuguese proficiency.
• Experience working in a surface mine environment.
• MSHA certification.
• Rapid access to a major airport.

Responsibilities

• Provide field and remote technical support for current and future installed Diemme Filtration equipment across the assigned U.S. territory.
• Cover the assigned geographical area for equipment installation, commissioning, and maintenance activities.
• Manage local customer service activities, including maintenance, spare parts, and technical assistance.
• Support Sales Managers and sales representatives during prospective customer visits and sales meetings by explaining service capabilities.
• Support project execution and, when required, supervise installation, start-up, and commissioning of Diemme Filtration’s scope of supply.
• Provide on-site and remote technical support; diagnose and troubleshoot filters and related supplied equipment, escalating issues to and receiving initial guidance from Italy as needed.
• Maintain positive customer relationships and communicate professionally with customer contacts.
• Support implementation of IoT services.
• Collaborate on customer and Diemme Filtration spare-parts strategies.
• Manage spare parts held at various warehouses.
• Follow Sandvik EHS requirements, promote safe work practices, and promptly identify and report unsafe practices, hazards, and incidents.

Benefits

• Competitive wages and benefits.
• Health insurance.
• Dental insurance.
• Disability insurance.
• 401(k) retirement savings plan.
• Professional competence development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level