Customer Service Engineer 3 - MR - Tampa, FL

Siemens Healthineers

5d•Onsite

About The Position

This role is well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for servicing MRI (Magnetic Resonance Imaging) equipment. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers.
Experience in testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Minimum high school diploma.
Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
Ability to work individually and in a team setting.
Proficiency in MS Office applications.
1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Highly organized and able to plan.

Nice To Haves

Technical degree, military training, or equivalent applicable training preferred.

Responsibilities

Servicing MRI (Magnetic Resonance Imaging) equipment.
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
Delivering timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within your territory through inventory management, time management, and timely service call closure.
Managing company assets (company car, cell phone, computer, tools, inventory parts, etc.).
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.