MI Melbourne, FL

Siemens Healthineers

6d•Onsite

About The Position

This position is for a Customer Service Engineer 3 responsible for servicing CT/MR/MI Equipment in the Melbourne, FL area. The role involves installing, troubleshooting, repairing, and performing preventative maintenance on Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision. The engineer will also be responsible for delivering timely and effective repairs, training operators for optimal system performance, managing financial performance within their territory, ensuring tool and test equipment calibration, managing company assets, and establishing proper business relationships with customers and peers. Additionally, this role includes mentoring other Customer Service Engineers.

Requirements

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Minimum high school diploma; technical Associates Degree or equivalent preferred.
Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.

Responsibilities

Servicing CT/MR/MI Equipment in the Melbourne, FL area.
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision.
Delivering timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Ensuring that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Providing mentoring to other CSE’s on all competencies and responsibilities.