Customer Service Specialist - New Tampa, FL
Massey Services, Inc.•Lutz, FL
•Onsite
About The Position
Massey Services, a leading service company with over three decades of experience, is seeking a Customer Service Specialist. Based in Orlando, Florida, the company employs over 2,800 team members and serves over 800,000 customers across multiple states. This role is crucial for maintaining customer satisfaction and supporting daily operations. Massey Services offers a comprehensive benefits package and is committed to providing a great work environment.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Background checks will be completed on all candidates considered for hire.
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Updating customer account information
- Daily reporting
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
