Customer Service (Route Manager) - Tampa, FL

Compass Group•TAMPA, FL

9h•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:Data-driven Route Manager with a strong focus on optimizing account performance, improving customer retention, and driving revenue growth through actionable insights and operational excellence. This role combines operational execution with advanced data analysis to drive measurable improvements in sales, efficiency, and customer satisfaction across all assigned accounts.

Requirements

3+ years driving experience with valid Class C license and strong driving record
3+ years in customer service, route management, or retail with experience using data to drive decisions
Experience in route management, retail, merchandising, or food & beverage operations
Strong analytical skills with the ability to interpret reports, KPIs, and operational data
Excellent communication skills with ability to present insights and recommendations clearly
Ability to travel to client sites and adapt to operational needs
Passion for delivering world-class, data-informed customer service
Ability to lift 50 lbs. consistently

Nice To Haves

Bachelor’s degree (or equivalent experience), preferably with exposure to business analytics, operations, or data-driven environments
Proficiency with Excel, reporting tools, or dashboards (preferred)

Responsibilities

Manage a portfolio of client sites through regular visits, using data and performance insights to improve customer retention and service quality
Analyze sales trends, product performance, and site-level KPIs to identify opportunities and drive same-store sales (SSS) growth
Partner with branch teams to support grand openings, using market and performance data to ensure strong launch execution and early revenue success
Ensure compliance with local and national account standards by reviewing corporate reporting and leveraging data to monitor adherence and identify gaps
Develop and implement data-driven action plans to improve operational metrics, including food waste, out-of-stocks, and inventory control (V-9 performance)
Build and execute account-level incremental sales strategies (Owner’s Business Plan) by analyzing trends, forecasting demand, and tracking profitability performance
Evaluate customer retention and point-of-sale experience metrics to recommend improvements that enhance the overall client experience
Identify and implement pricing optimization and merchandising strategies using sales data and customer behavior insights to increase revenue and repeat purchases
Introducing new products based on customer demand analysis, sales performance, and market trends
Drive compliance with merchandising standards, using audit data and performance metrics to ensure consistency and effectiveness
Assess performance across locations through Quarterly District Evaluations and audit reports, identifying underperforming sites and implementing targeted, data-driven improvements
Generate and interpret reports, dashboards, and KPIs to provide actionable insights to leadership and site teams
Perform Route Driver responsibilities as needed, ensuring service continuity while maintaining awareness of operational performance metrics
Leverage data analytics to drive decision-making across all assigned accounts
Monitor and report on key metrics such as sales growth, profitability, retention, waste reduction, and inventory efficiency
Use trend analysis, forecasting, and performance benchmarking to guide strategy and improve outcomes
Translate complex data into clear, actionable insights for operations and leadership teams