Customer Service Department Manager

Loblaw Companies Limited • Rothesay, NB

11d • Onsite

About The Position

This role is an opportunity to make a difference in communities across Canada, where authenticity, trust, and making connections are valued, as part of shaping the future of Canadian retail. As one of the country's largest employers, the company is committed to positively impacting the lives of all Canadians, providing colleagues with a range of opportunities and experiences. At Atlantic Superstore, success is achieved through collaboration and commitment, setting a high bar for performance. This position is suitable for individuals at various career stages, including those just starting, re-entering the workforce, or seeking a new job.

Requirements

• High school diploma or equivalent
• Previous retail management experience, preferably in a departmental or specialty store setting
• Strong leadership and interpersonal skills with the ability to motivate and develop colleagues
• Excellent organizational and time management skills
• Ability to work a flexible schedule, including nights and weekends
• Proficiency in basic computer skills, including Microsoft Office
• Knowledge of retail operations, including merchandising, inventory management, and customer service
• Ability to lift and move up to 50 pounds and stand for extended periods of time

Nice To Haves

• some college coursework preferred

Responsibilities

• Oversee the day-to-day operations of a specific department within a store
• Ensure the department meets or exceeds sales and profitability goals
• Train and develop department colleagues in customer service, product knowledge, and merchandising
• Ensure merchandise is stocked, displayed, and priced appropriately
• Monitor inventory levels and coordinate with other departments to ensure timely replenishment
• Maintain a clean and safe department for customers and colleagues
• Manage departmental expenses and assist in budget preparation
• Communicate regularly with store management and other department managers to ensure store-wide goals are being met
• Be constantly on the lookout for great talent to join our team
• Lead, coach and motivate colleagues to improve productivity, engagement and retention
• Be committed to maintaining merchandising and operational standards
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

Benefits

• progressive careers
• comprehensive training
• flexibility
• other competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees