Customer Service Department Manager

Meijer•Grand Rapids, MI

2d•Onsite

About The Position

As a family company, Meijer serves people and communities, providing career and community opportunities centered around leadership, personal growth, and development. Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence within their East and West Grand Rapids store locations, while helping shape the next generation of leaders. The Customer Service Department Manager is responsible for overall team member engagement, driving recognition, feedback and coaching, performance management, training and development, and succession planning. This role directs Leads and Team Leaders, and is accountable for area operations and financials, including shrink, productivity, safety, scheduling, staffing needs, and team member and customer conflict resolution. The manager will also identify and implement process improvements and serve as a steward of the Meijer culture.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 4+ years of retail/grocery or customer service experience.
Progressive leadership experience preferred.
A passion to provide industry-leading service.
Demonstrated ability to communicate with team members providing clear and precise direction.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrates proactive/creative thinking and applies it to the business.
A thorough understanding of seasonal and diverse merchandising to meet customer/community needs and gain sales and market share.
A strong business acumen.
An innovative attitude to help Meijer set the industry standard.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience

Responsibilities

Engages with team members to ensure they receive appropriate onboarding, training, development, coaching, and feedback.
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline for team member and leadership roles.
Involvement in discussions to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed to maximize sales and productivity, owning budget line items in the P&L.
Drives safety and compliance throughout the store, including overall condition management and adherence to all compliance procedures.
Ensures Team Leaders and Leads provide guidance, assign daily work, and address training needs for team members.