CUSTOMER SERVICE DEPARTMENT MANAGER
Von Maur/Dry Goods•Fargo, ND
•Onsite
About The Position
As a Customer Service Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.
Requirements
- Effective problem-solving skills
- Ability to manage key services supporting associates and customers
- Willingness to train, coach, and lead by example
- Capability to execute customer service associate duties accurately and timely
- Skill in developing service counter associate skills
- Proficiency in assessing associate performance and providing feedback
- Ability to develop and implement solutions for customer and department needs
- Experience monitoring and supporting online order and pick-up services
- Availability to work on-site during day, evening, and weekend shifts
Responsibilities
- Motivate associates to deliver excellent customer service – train, coach and lead by example
- Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
- Develop service counter associate’s skills
- Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
- Develop and implement solutions to solve customer problems and department needs
- Monitors and supports store online order and pick up in store services
- Be available to work on-site during day, evening, and weekend shifts
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote from within philosophy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
