Customer Service Delivery Advocate

Carvana•Flint, MI

3d•$17 - $19

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least two years of customer-facing experience. The role delivers vehicles directly to customers using custom car haulers; a commercial driver's license is not required, and training is provided. The position also involves loading and unloading vehicles, inspecting haulers, completing customer paperwork, and documenting interactions in the customer tracking system. Team members must drive safely and maintain a clean driving record under Carvana's CMV Driver Qualification policy. Team members must have or obtain a notary in their local jurisdiction within the first 90 days of employment, with the process sponsored by Carvana, and satisfy applicable state requirements for access to DMV, title, and registration systems. Additional state-specific licenses may apply: employees in Illinois, Michigan, Louisiana, and Missouri must obtain a chauffeur's or other state specialty license within the first two weeks; California employees must obtain a Vehicle Verifier license within 90 days; and employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks. In those latter states, obtaining the license is a condition of employment. The role involves physically demanding work, including vehicle detailing and loading and unloading vehicles in indoor and outdoor settings, with possible exposure to extreme weather. Team members must be able to remain active for extended periods and meet the listed physical requirements. Applicants must be at least 21, have a valid driver's license, pass a drug test, obtain a DOT Medical Card, and be able to read, write, speak, and understand English. The role is not eligible for visa sponsorship. Scheduled shifts are 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available to work all seven days of the week; days off rotate between weekdays and weekends. Pay is listed as $17–$19 per hour, with performance-based pay progression and potential location-specific incentives. Benefits include a Carvana-matched 401(k), company-paid healthcare premiums, dental and vision coverage, a wellness program, pet-care savings, paid time off, tuition reimbursement or student loan repayment depending on education status, annual Carvana share grants, an employee stock purchase plan discount, professional development, and potential overtime during busy seasons.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age.
Valid driver's license.
Must pass a drug test and obtain a DOT Medical Card.
Must be able to read, write, speak, and understand English.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment.
Must satisfy state-specific requirements for access to DMV, title, and registration systems.
Must maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Must meet applicable state-specific licensing requirements and deadlines.
Ability to perform physically demanding work, including vehicle detailing and loading and unloading vehicles.
Ability to walk, stand, and sustain physical activity for 8 or more hours.
Ability to reach, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
Must be available to work the listed shifts and seven days a week, with rotating weekdays and weekend days off.

Nice To Haves

A commercial driver's license is not required; training is provided.

Responsibilities

Deliver vehicles directly to customers using custom car haulers.
Load and unload vehicles onto the hauler.
Inspect the car hauler regularly to help ensure it remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform vehicle detailing and other physically demanding tasks in indoor and outdoor conditions.
Obtain required notary and applicable state-specific licenses within the stated deadlines.

Benefits

Competitive performance-based compensation with opportunities for pay increases.
401(k) with Carvana match.
Potential overtime during busy seasons.
Fast-track advancement and higher pay rates based on performance.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet-care savings program.
Paid time off: 13 days during the first year, increasing to 20 days thereafter.
Tuition reimbursement for eligible bachelor's degree studies.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.
Potential location-specific performance-based incentive programs.