Customer Service / Data Entry
About The Position
JBC Business Card & Construction Support is looking for a dedicated, detail-oriented, and customer-focused Remote Customer Service & Data Entry Specialist to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have exceptional organizational skills, we'd love to hear from you. In this role, you will serve as the first point of contact for customers while ensuring accurate data management that supports daily business operations. Your professionalism, communication skills, and attention to detail will directly contribute to delivering an exceptional customer experience.
Requirements
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Excellent typing and computer proficiency.
- High attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities effectively.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Reliable internet connection and a dedicated home workspace.
Nice To Haves
- Previous experience in customer service, administrative support, call center, or data entry.
- Experience using CRM or customer management software.
- Ability to work independently while collaborating effectively with a remote team.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Respond to customer inquiries and resolve issues professionally and efficiently.
- Accurately enter, verify, and maintain customer and company records.
- Process orders, invoices, and customer requests while ensuring data accuracy.
- Maintain organized digital files and databases.
- Collaborate with internal departments to ensure timely service delivery.
- Prepare reports and perform administrative support tasks as required.
- Protect confidential customer and company information.
- Consistently meet quality, productivity, and customer satisfaction goals.
Benefits
- Competitive compensation.
- Performance-based bonuses and incentives.
- Fully remote work environment.
- Flexible work schedule.
- Comprehensive paid onboarding and ongoing training.
- Career advancement and internal promotion opportunities.
- Health, dental, and vision insurance (where eligible).
- 401(k) retirement savings plan with company contributions (where applicable).
- Paid holidays, vacation, and personal time off.
- Employee Assistance Program (EAP).
- Professional development and continuous learning opportunities.
- Employee recognition and rewards programs.
- Supportive, diverse, and collaborative company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
