Customer Service / Data Entry Specialist - Batesville, IN
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role: The Customer Service Data Entry Specialist, drives sales through effective communication and timely processing of sales proposals and orders. This role educates customers and sales representatives of current product offerings, contract pricing, and current promotions that are being offered.
Requirements
- High School Diploma or GED required
- Customer Service Experience preferred
- Strong verbal and written communication skills
- Demonstrated organizational skills and strong attention to detail
- Validated customer service skills with the ability to upsell
- Proven ability to work in a fast paced environment
- Proficient in Microsoft Excel and Word
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Bachelor’s degree preferred
- JDE experience is a plus
Responsibilities
- Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available.
- Maintain a knowledge base of products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
- Enter proposals and purchase orders that are called or emailed in.
- Audit order pricing to ensure correct pricing is being calculated through information system.
- Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
- Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
- Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix’s.
- Achieve department service level goals and KPI’s through prompt and courteous phone skills.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
