Customer Service / Data Entry Specialist - Batesville, IN
About The Position
The Customer Service Data Entry Specialist drives sales through effective communication and timely processing of sales proposals and orders. This role educates customers and sales representatives on current product offerings, contract pricing, and current promotions. Baxter is committed to supporting the needs for flexibility in the workplace through its flexible workplace policy, which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.
Requirements
- High School Diploma or GED required
- Customer Service Experience preferred
- Strong verbal and written communication skills
- Demonstrated organizational skills and strong attention to detail
- Validated customer service skills with the ability to upsell
- Proven ability to work in a fast paced environment
- Proficient in Microsoft Excel and Word
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Bachelor’s degree preferred
- JDE experience is a plus
Responsibilities
- Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available.
- Maintain a knowledge base of products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
- Enter proposals and purchase orders that are called or emailed in.
- Audit order pricing to ensure correct pricing is being calculated through information system.
- Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
- Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
- Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix’s.
- Achieve department service level goals and KPI’s through prompt and courteous phone skills.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
