Customer Service & Data Entry Specialist
About The Position
Plugz Electric is hiring two dependable, detail-oriented Customer Service and Data Entry Specialists to support our growing electrical and home-services operation. This role combines customer service, appointment scheduling, lead follow-up, data entry, and administrative support. It is best suited for someone who communicates confidently, works accurately, learns new software quickly, and can stay organized in a fast-paced environment. Candidates must live in Minnesota and within approximately one hour of Forest Lake, MN. This position begins with in-office training. A hybrid work option may become available after training is completed and the employee has demonstrated the ability to work accurately and independently.
Requirements
- Dependable, reliable, and consistent
- Confident communicating with customers by phone
- Comfortable making both inbound and outbound calls
- Fast and accurate with data entry
- Strong attention to detail
- Able to multitask and stay organized under pressure
- Comfortable working in a fast-paced and changing environment
- Strong written and verbal English communication skills
- Proficient with Microsoft Word, Excel, email, and web-based software
- Able to learn CRM, scheduling, and home-services software
- Positive, professional, and team-oriented
- Must live in Minnesota and within approximately one hour of Forest Lake, MN
- Availability to begin in-office training in Forest Lake
Nice To Haves
- Previous customer service, call center, administrative, or data-entry experience preferred
- Electrical, HVAC, construction, or home-services experience is a plus, but not required
Responsibilities
- Answer inbound customer calls and respond professionally to questions
- Quickly follow up with new leads by phone, text, and email
- Schedule service appointments accurately
- Collect customer, property, and job information
- Enter and update information in company databases and CRM systems
- Verify information for accuracy and completeness
- Maintain accurate customer notes, lead sources, job details, and appointment records
- Create and update spreadsheets and reports
- Assist with missed-call follow-up and open lead management
- Handle multiple conversations and administrative tasks at the same time
- Communicate clearly with customers, technicians, and office leadership
- Maintain organized digital records and documentation
- Support additional office and administrative tasks as needed
Benefits
- Competitive compensation
- Paid time off
- Career growth opportunities
- Hybrid work eligibility after successful training
- Office snacks
- Supportive, family-owned company
- Opportunity to grow with a fast-growing organization
- Performance-based advancement opportunities
- Performance-based bonus opportunities
- Additional earning potential tied to: Appointments booked, Speed-to-lead response time, Appointment quality and show rate, Data accuracy and follow-up performance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
