Data Entry / Customer Support Specialist

Directors Investment Group•Abilene, TX

7d•Onsite

About The Position

We are in the hunt for a talented and creative thinker to join our team as a Data Entry / Customer Support Specialist for our Funeral Directors Life Arrangement Guide! This position plays a crucial role in ensuring accurate data entry - and the effective use of Funeral Directors Life software, programs, and sales tools within the funeral industry. This job exists to provide training and solve problems, making funeral directors' work easier and more efficient. By working with supervisors and teammates, the Data Entry / Customer Support Specialist helps improve our products, supporting our mission to offer great service and innovative solutions to our clients.

Requirements

Gather information to facilitate a reasonable outcome.
Thrive in fast paced work environment.
Work independently according to company policy and regulatory statutes.
Accurate data entry
MS Office 365- intermediate Excel skills
Effective problem resolution and critical thinking skills
Effective time management.
Excellent customer service skills.
Excellent written and verbal communication skills
Maintain a high level of accuracy.

Nice To Haves

Organized
Adaptable
Disciplined
Detail-Oriented

Responsibilities

Basic understanding of funeral home General Price Lists
Ability to efficiently and accurately input data.
Answering troubleshooting calls for several different applications, programs, and sales tools.
Performing Quality Assurance (QA) duties including submitting highly detailed tickets.
Actively participating in collaboration efforts.
Be the point of contact for our sales team and funeral home representatives using more in-depth knowledge to receive requests and facilitate a response.
Use good judgement to seek counsel or elevated requests, as necessary.
Establish and maintain positive working relationships.
Knowledgeable of FDL product information to provide accurate information to the customer.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Document all interaction in client and customer GIAS files using policy, funeral home, or agent notes.
Communicate professionally via email or phone when contacting funeral homes, policy holders, agents, and managers.
Exercise sound judgement by using available resources and critical thinking skills to offer options to customers when necessary.
Communicate with leadership when customer requests or tasks exceed the level of training or knowledge to offer an educated response.