Customer Service Coordinator 2nd Shift

Penske•Montgomery, NY

83d•Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This position is based at Penske’s facility at 136 Neelytown Road in Montgomery, New York. The schedule is Tuesday through Friday, 1:00 PM–9:30 PM, and Saturday, 6:00 AM–2:30 PM. The role develops daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours to support customer service and productivity. It communicates maintenance updates and service issues to customers, ensures Penske rental units are maintained and ready, confirms parts availability, and holds vendors accountable for the quality and timing of outside work. The coordinator also supports customer satisfaction, shop productivity, and coordination with district billing clerks, along with other projects assigned by a supervisor. The role requires regular attendance, compliance with Penske instructions and safety policies, and the ability to work safely in a shop environment. Physical demands include frequent movement and extended periods of standing, walking, climbing, bending, and sitting; routine use of hands to operate tools or controls; working at heights and in all weather conditions; and lifting up to 50 pounds regularly and up to 100 pounds occasionally. Pay is $25.00 per hour plus a $3.00 per hour shift differential. Penske provides a benefits plan; details are available through the company benefits website.

Requirements

At least 2 years of customer service experience.
At least 1 year of hands-on mechanical experience.
High school diploma or equivalent.
Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including appropriate tool and PPE use, machine guarding, and established safety practices.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specified location.
Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to perform the physical requirements of the position, including lifting up to 50 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

2 years of supervisory experience.
At least 2 years of service department administration experience.
Associate degree, technical school degree, or bachelor’s degree.
ASE certification.
Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours.
Communicate maintenance updates to customers, including schedule or work changes, billing concerns, and service issues.
Ensure Penske rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for the quality and schedule of outside work.
Provide customer service and support customer satisfaction and repeat business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as needed.
Complete other projects and tasks assigned by a supervisor.