Customer Service Coordinator

Stefanini Group•Harrisonburg, VA

54d•Onsite

About The Position

Stefanini Group is hiring a Customer Service Coordinator to join the Kawneer team in Harrisonburg, VA. This is a temporary position with a 12-month commitment and potential for hire. The role involves handling order processing, coordinating with departments to resolve issues, and contributing to customer satisfaction. The Customer Service Coordinator will review and enter customer purchase orders using proprietary software, build and maintain strong customer relationships, and coordinate order status through various stages. This position operates in a professional office environment.

Requirements

High School diploma or equivalent (G.E.D.) from an accredited institution.
Minimum of 2 years' work experience in a customer service role.
Competent computer capabilities including data entry skills.
Adeptness in Microsoft Office (Excel, Access, Outlook).
Customer service skills including prompt response time and documentation.
Excellent time management and organization with attention to detail.
Ability to work in a team environment in a professional office setting.
Exceptional communication skills (verbal and written).
Ability to follow written and verbal instructions.
Self-starter that can multi-task and excel in a fast-paced environment with deadlines.

Nice To Haves

Associates degree from an accredited institution.
Commercial or residential construction industry experience.
Construction or architectural industry experience a plus.

Responsibilities

Review and enter customer purchase orders using proprietary software.
Coordinate order status, including placing orders in Estimating, Order Entry, and Takeoff statuses.
Send orders to manufacturing based on standard practices.
Work with the ordering system and release orders to manufacturing.
Adjust prices based on established guidelines.
Interact with customers and Sales Representatives regarding processing, scheduling, order changes, product issues, and customer claims.
Develop knowledge of product and price book.
Interact and coordinate with internal resources on projects.