Customer Service Coordinator

HEICO Corporation•Derby, KS

8d•Onsite

About The Position

The Customer Service Coordinator's mission is to assist customers with product orders while performing various office duties daily and when requested. Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. This employee will play a key role in supporting MC2 customers while ensuring smooth communication with a focus on detail and accuracy. This job is ideal for a self-starter who thrives in a positive environment and enjoys contributing to a team.

Requirements

At least 3 years’ experience in office/clerical or related field is required.
Employees are expected to acquire the necessary information and skills to perform the job reasonably well within 90 days in the position.
High School diploma or GED required.
Strong organizational skills with the ability to manage multiple priorities is a must.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is a must.
Effective written and verbal skills when communicating through email, phone, and Teams is a must.
Outstanding interpersonal skills and experience collaborating with all departments in a spirit of teamwork to achieve company goals.
Excellent telephone and keyboard skills required.
Demonstrate listening with the ability to think critically and make sound decisions.
Employee is responsible for the safe use of departmental tools and equipment.
The ability to work independently as well as part of a collaborative team is important.
Employee needs to have excellent communication skills, both written and verbal, with a strong ability to build rapport with our customers and our team.
Regularly required to perform office and computer work.
Ability to provide information and to respond to questions from customers, vendors, and inquiries.
Ability to handle multi-line telephone systems and multiple tasks is required.
Ability to write reports and other correspondence.
Ability to effectively discuss information and respond professionally to questions from other managers and employees.

Nice To Haves

Some college preferred.
A degree in Communications, or a related field is highly desirable.
Speaking fluent Microsoft Excel is preferred.
Previous experience in account coordination, customer service, aerospace, or a similar role is highly desirable but not required.

Responsibilities

Answers incoming phone calls and routes them to the appropriate party.
Serves as the primary point of contact for specific customers.
Greets visitors at the door and directs them to the appropriate department or employee.
Performs office tasks such as filling printer paper and distributing mail.
Provides cost, lead time, and status information to customers via email and/or telephone.
Coordinates professional responses to customer requests.
Approves and provides repair quotes to customers.
Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the company’s MRP and Kinetic systems.
Collaborate with other departments (Engineering, Production, Accounting, Quality, and Materials) to support customer requests.
Assists with Accounting to help invoice and update purchase orders to receive payment, as necessary.
Performs other assigned duties as deemed necessary or as required.