Customer Service Coordinator

Hiab • Bensenville, IL

1d • Onsite

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. This role is responsible for optimizing service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. The Customer Service Coordinator will deliver a consistently high level of proactive customer service and ensures efficient workforce utilization through effective planning, while adapting quickly to unexpected issues. They will also communicate the value of Hiab’s service offerings during customer interactions to drive service adoption and increase service sales.

Requirements

• Relevant commercial or technical education
• Demonstrable experience of providing excellent customer service, prioritizing and adapting planning based on changing situations
• Experience in working with SAP and/or Salesforce systems
• Good level of IT skills and capability to learn new systems and tools
• Ability to manage multiple priorities and remain focused in fast paced environment
• Ability to communicate the value of services to customers during interactions

Nice To Haves

• Travel may be required upon occasion to other sites

Responsibilities

• Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution
• Collaborate closely with internal colleagues, Hiab’s service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards
• Schedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service tasks and their impact on time requirements, competencies, and preparation needs
• Create, assign, and monitor work orders from start to finish, ensuring all relevant and accurate information is recorded in the system
• Support service preparation through effective spare parts planning and coordination of required orders
• Prepare and actively follow up estimates for chargeable service work. Verify work order accuracy and readiness prior to invoicing
• Drive lifecycle activation to support business growth and customer retention by communicating the value of Hiab’s services during customer interactions, following up on lifecycle opportunities, and promoting and offering ProCare solutions

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• Company cell phone, laptop and/or credit card for business purposes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree