Customer Service Coordinator - Draft

Alsco Uniforms•San Antonio, TX

About The Position

The Customer Service Coordinator (CSC) drives customer loyalty by responding to inbound customer calls and making proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. The role performs other duties as required and reports to the Service Manager. The position is classified as non-exempt. It operates in offices and service areas of a typical industrial laundry facility, Service Center, or depot. Travel is not required.

Requirements

Demonstrated excellence in telephone skills.
Demonstrated excellence in internal and external customer service, sales, and relationship-building skills.
Good experience and skills in MS Office and basic administrative tasks.
Excellent verbal and written communication skills in English.
Ability to comprehend and follow directions.
Good time-management skills and ability to be a team player.
Ability to recognize colors, sizes, and types of product, and to count, add, and subtract accurately.
High school graduation or similar experience.
Successful completion of background and drug screening is a condition of employment.

Responsibilities

Respond courteously and professionally to customer service needs according to company policy and procedures.
Make outbound calls and respond to inbound calls, including conducting audits, identifying up-selling opportunities, resolving problems, referring sales leads, following up with customers, and processing order requests.
Coordinate information flow within the Service Department; maintain call logs and files; check night messages; contact personnel as appropriate; print daily reports; and arrange deliveries.
Promote customer loyalty and outstanding service with a sense of urgency by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
Prepare, distribute, and track Welcome packets, renewals, service agreements, yearly and monthly reports, and other paperwork.
Monitor and report competitive activity.
Follow written and verbal instructions, attend meetings, and perform other tasks as directed by supervision.
Work with and support other service personnel as required by supervision.