Customer Service Coordinator

AG EXPRESS ELECTRONICS INC•Grand Island, NE

8d•Onsite

About The Position

Ag Express Electronics is seeking a Customer Service Coordinator who will be responsible for providing a positive first impression to visitors and customers, maintaining effective communication regarding order status, and ensuring exceptional customer experience. This role supports shipping and receiving functions, manages inventory using ERP system, and maintains accurate records of visitor and customer transactions. Success in this position requires strong communication skills, attention to detail, organizational ability, and a professional, welcoming demeanor. This position is located at our Grand Island, Nebraska location.

Requirements

Excellent organizational skills and attention to detail.
Effective communication skills and ability to collaborate with cross-functional teams.
Able to work independently with minimal supervision.
Commitment to safety and compliance procedures.
Reliable, punctual, and service-oriented.
Comfortable working in a fast-paced and deadline-driven environment.
Professional demeanor and customer-focused attitude.
High school diploma or GED required.
Proficiency using Microsoft Office applications.
Comfortability using ERP or inventory management systems for data entry and tracking.
Ability to operate standard shipping equipment (scanners, scales, label printers, etc.).

Nice To Haves

Previous experience in customer service, shipping/receiving, or administrative support preferred.
Experience in manufacturing, service, or technical environment is a plus.

Responsibilities

Greet and assist visitors at the front counter in a courteous and professional manner.
Maintain open communication with customers and implement dealers regarding order status and inquiries.
Ensure customer satisfaction by addressing needs promptly and providing knowledgeable assistance.
Answer and route incoming phone calls, emails, and other communications related to Ag Express products and services.
Direct calls to appropriate personnel and relay messages accurately.
Maintain a professional and helpful tone in all customer and internal communications.
Accurately receive, stock, and label inventory using ERP system to ensure real-time data integrity, maintaining accurate inventory records across all site-specific locations.
Collaborate with production and warehouse teams to ensure proper stock levels and minimize shortages, transferring inventory between locations as needed.
Ensure adherence to proper inventory handling, storage, and labeling practices.
Verify shipping destination information and reconcile packing slips against purchase orders.
Prepare, package, and ship outbound parts and repairs according to company standards.
Unpack inbound packages from customers and suppliers, ensuring accurate documentation and handling.
Record and maintain customer and order data from received packages, including billing, return shipment, and repair request details.
Process credit card transactions in accordance with company policies and security standards.
Maintain accurate and organized records of shipments, receipts, and customer interactions.
Perform other duties as assigned to support the department and organization.

Benefits

100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)
Competitive salary plus performance-based incentive opportunity
Safe Harbor 401(k) with company contribution
Comprehensive medical, dental, and vision benefits
Paid Time Off and paid holidays
Company-paid life insurance
Professional development and training opportunities
Opportunity to work with industry-leading precision agriculture technology and an outstanding team committed to serving agriculture
Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.