CUSTOMER SERVICE COORDINATOR

Inteplast Group•Livingston, NJ

3d•$46,000 - $48,000•Onsite

About The Position

The Customer Service Coordinator (CSC) must process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures. Timely responses and attention to customers’ needs are inherent responsibilities. Open and skilled communication on problem resolution or issues that need clarification is routinely necessary. The CSC is responsible for coordinating customer issues or requests through various departments to make sure that proper closure or resolution is achieved on the matter. The CSC is responsible for managing daily reports provided to support issue status and take the required action needed on all issues brought forth as abnormal on the reports. The CSC is accountable for managing and acting on all the accounts assigned to them, including - but not limited to orders, samples, claims, sales reps’ requests/inquiries, etc. The CSC will process orders through order entry system and process all sample requests via sample system. The CSC will respond to inquiries from various departments or customers. The CSC will review and take required action on all reports. The CSC will enter new customer data and route through necessary departments for set up; coordinate orders, samples, new accounts, other issues through our system and work with all related departments to ensure customer satisfaction. The CSC will follow all company procedures to ensure company interest and direction is sustained. Any additional functions and or special projects that may become necessary based on business demands.

Requirements

Bachelor’s degree is required.
1-3 years in a large corporate environment in Customer Service or Operations.
Computer skills – Microsoft Word, Excel, and Outlook.
Ability to learn and understand AS400 system.
Ability to remember facts, situational data and history of events regarding assigned customer base.
Ability to remember large amount of procedural details that need to be followed on a daily basis.
Valid driver’s license and ability to operate a motor vehicle.
Demonstrate exceptional teamwork and customer service.
Behave professionally; treat others with respect and dignity.
Good oral and written communication skills.
Ensure consistent, dependable attendance.
Willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

Nice To Haves

One training visit to Lolita, TX required.
Travel as needed by business demands.

Responsibilities

Process purchase orders, sample requests, claims, and set up new customer data.
Handle customer inquiries and requests through the system.
Provide timely responses and attend to customer needs.
Communicate effectively on problem resolution or issues requiring clarification.
Coordinate customer issues or requests through various departments for proper closure or resolution.
Manage daily reports to support issue status and take required action on abnormal issues.
Manage and act on all assigned accounts, including orders, samples, and claims.
Process orders through the order entry system.
Process all sample requests via the sample system.
Respond to inquiries from various departments or customers.
Review and take required action on all reports.
Enter new customer data and route through necessary departments for setup.
Coordinate orders, samples, new accounts, and other issues through the system.
Work with all related departments to ensure customer satisfaction.
Follow all company procedures to ensure company interest and direction is sustained.
Perform additional functions and special projects as necessary based on business demands.