CUSTOMER SERVICE COORDINATOR

Inteplast•Livingston, NJ

2d•Onsite

About The Position

To provide direct and outstanding customer service by following corporate procedures and ensuring customer's requests are reviewed and processed to the satisfaction of both parties.

Requirements

Bachelor’s degree is required
1-3 years in a large corporate environment in Customer Service or Operations
Computer skills – Microsoft Word, Excel, and Outlook
Must be able to learn and understand AS400 system
Ability to remember facts, situational data and history of events regarding assigned customer base
Ability to remember large amount of procedural details that need to be followed on a daily basis.
Valid driver’s license and ability to operate a motor vehicle.
Demonstrate exceptional teamwork and customer service
Behave professionally; treat others with respect and dignity.
Must have good oral and written communication skills
Ensure consistent, dependable attendance
Demonstrate a willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

Nice To Haves

Travel required for one training visit to Lolita, TX and then as needed by business demands.

Responsibilities

Process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures.
Provide timely responses and attention to customers’ needs.
Communicate effectively on problem resolution or issues that need clarification.
Coordinate customer issues or requests through various departments to ensure proper closure or resolution.
Manage daily reports to support issue status and take required action on all issues brought forth as abnormal on the reports.
Manage and act on all assigned accounts, including orders, samples, claims, and sales reps’ requests/inquiries.
Process orders through the order entry system and process all sample requests via the sample system.
Respond to inquiries from various departments or customers.
Review and take required action on all reports.
Enter new customer data and route through necessary departments for set up.
Coordinate orders, samples, new accounts, and other issues through the system and work with all related departments to ensure customer satisfaction.
Follow all company procedures to ensure company interest and direction is sustained.
Perform any additional functions and/or special projects that may become necessary based on business demands.