Customer Service Coordinator
About The Position
Responsible for all aspects of the Ship and Debit program for Hubbell Canada’s external customers. Requires a thorough understanding of SOP and department work instructions. Willingness to acquire product knowledge on an ongoing basis for HES and HLI product platforms and customer service operating procedures for HC ULC provided in Paradigm. This position must maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal and external personnel, distributors and end customers.
Requirements
- High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience in finance, administration, or shipping and receiving.
Nice To Haves
- Thorough understanding of SOP and department work instructions.
- Willingness to acquire product knowledge on an ongoing basis for HES and HLI product platforms and customer service operating procedures for HC ULC provided in Paradigm.
- Strong working relationship within the organization for better communication and swift problem resolution.
- Understanding and projecting a Customer First attitude to internal and external personnel, distributors and end customers.
Responsibilities
- Review and categories all Ship and Debit claims received via the general email inbox.
- Contact external customers if required information is not initially received.
- Validate and Process Ship & Debit claims in SAP.
- Work closely with Hubbell’s Finance group, provide information to clear credits, and solve any issues identified by the group.
- Review paybacks prior to sending a final copy to the customers.
- Review and work with customers on resolving any discrepancies on their Ship and Debit claim.
- Create additional credits when required.
- Work effectively to deadline with accuracy and attention to detail.
- Prepare EDI reports, analyses, and summaries as required.
- Provide backup to receptionist during breaks, lunch, vacation and any other full day absences.
- Maintains safety and good housekeeping standards in compliance with departmental 5S and visual controls.
- Performs other related duties as required.
Benefits
- Comprehensive benefits package
- Pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
