Customer Service Coordinator

TechLoss Consulting and Restoration, Inc.•Charlotte, NC

27d•Hybrid

About The Position

Alpine Intel, a leader in the property insurance intelligence industry, is seeking a full-time Electrical Field Coordinator to join their growing team in Charlotte, NC. As a Field Coordinator, you will perform a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment. The role involves assisting with investigations of commercial and industrial systems, including general information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information. You will also conduct repair or replace research and analysis, potentially perform in-house inspections, and conduct weather and utility research. Claims documentation and file management are key, including supporting engineers by monitoring project deadlines, ensuring milestones are met, and keeping track of file communications to update clients. Additionally, you will assist in vendor/client management, verify invoices/costs to budget, and assist with purchase order creation. Claims may involve all types of electronic equipment. Other work or projects may be assigned by management.

Requirements

1-3 years of experience in a customer-facing role.
High school diploma required.
Must have a high degree of technical aptitude.
Excellent written & verbal communication skills.
Must exhibit critical thinking and customer service mentality.
A self-starter with strong organizational skills and attention to detail.
Advanced computer and research skills to include Microsoft Office suite.
Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
Experience working independently and in a collaborative team environment.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Assist with investigations involving commercial and industrial systems, including general information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
Conduct a repair or replace research and analysis.
May conduct in-house inspections based on training and expertise.
Conduct weather and utility research.
Claims documentation and file management.
Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
Keep track of file communications to ensure clients are being updated regularly.
Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
Assist with purchase order (PO) creation for project expenses.
May be asked to complete other work or projects for the company as determined by management.