Customer Service Coordinator - VIPz

ZIM • Virginia Beach, VA

8d

About The Position

The Customer Service Coordinator - VIPz role is responsible for providing high-quality service to all dedicated service customers (VIPz). This involves monitoring all cargo for these customers using proactive reports and working closely with the customers, Strategic Account Managers, and the VIPz Asia team in Hong Kong. The role requires maintaining constant communication with VIPz customers, receiving daily calls to assist them, and resolving complaints and problems.

Requirements

• Bachelor's degree (B. A.) from four-year College or University
• One to two years related experience and/or training
• Equivalent combination of education and experience

Responsibilities

• Monitors VIPz customers cargo using special reports and provide updates to the customer as required.
• Maintains constant line of communication with VIPz customers.
• Receive daily calls to assist VIPz customers.
• Resolves all VIPz customers complaints and problems.
• Downloads excel spreadsheet for VIPz accounts and applies the information to existing spreadsheets according to the vessel schedule.
• Works with demurrage team for all demurrage issues for all VIPz customers.
• Sends out arrival notices and bill of ladings upon request.
• Pulls reports to confirm that all containers for the DSG/VIP customers are accounted for.
• Coordinates with DSG/VIP customers for delivery instructions.
• Performs various miscellaneous customer requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level