Customer Service Coordinator

Kermans Flooring LLC•Fishers, IN

14d•Hybrid

About The Position

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide. Kermans is currently seeking a full-time Customer Service Coordinator to join our team in the single-family homebuilding industry. Together with organization and attention to detail, the Customer Service Coordinator provides support for scheduling needs and other related processes. This position reports to the Customer Service Supervisor and works Monday to Friday office hours with options for a hybrid schedule between remote/work-at-home and our Fishers, IN location. Great opportunity to build on administrative skills and learn about the construction industry. Training provided.

Requirements

1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
6+ months of work experience with customer management software or application preferred.
Previous work experience using Microsoft Office applications as a daily requirement.
Ability to lift up to 10 pounds without restriction and on a regular basis.
Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
Math skills acquired through high school diploma or equivalent to understand order quantities, measurements, billing, and customer payments and related financial transactions.

Responsibilities

Input schedules into system.
Monitor changes to install dates.
Coordinate service for warranties and repairs, for both homeowners and builders.
Process inspections into system and monitor each process until completion.
Work within builder team to maintain customer satisfaction of both internal and external customers.
Follow and enforce all safety policies and procedures.