Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO

22d•Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in Mexico while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

Requirements

Excellent verbal and written communication skills
Wants to delight customers, above and beyond the call of duty
Ability to offer alternate solutions to existing processes/procedures
Able to clearly articulate messages to a variety of audiences.
Able to establish and maintain strong relationships.
Time management in fast paced environment
Organizational skills to maximize productivity
Adapts to customer situation & different personalities
Work is accurate and with eye for detail
Is always seeking to improve the job and provides solution oriented feedback
Demonstrate business judgment by knowing when to work independently and when to collaborate
Ability to solve complex issues that are in the best interest of the customer and the company
Positively manage stress that is typical in a customer service environment
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
Knowledge of Siebel and/or Oracle preferred

Responsibilities

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
May act as lead for team responsible for booking orders and/or processing quotes.
Resolves problems by applying established policies, procedures and tactics.
Requires heavy phone support and other forms of communication with Keysight customers.