Customer Service Coordinator

Nextdeavor • Irvine, CA

37d • Onsite

About The Position

This is a full-time Customer Service Coordinator position in Irvine, CA. It is an exclusive confidential search, with details shared with qualified applicants. The role supports the customer response center by maintaining customer satisfaction through timely service, account management, and coordination across internal functions. The work ensures on-time delivery, accurate billing, and resolution of customer issues, impacting both customer retention and operational efficiency. The coordinator will collaborate closely with customers and teams such as quality, shipping, accounting, and planning.

Requirements

• High school diploma or equivalent
• Industry experience in manufacturing or aerospace
• Excellent customer service and data entry skills
• Strong organizational skills and ability to manage workload and meet deadlines
• Proficiency with Microsoft Word and Excel; experience with databases and mainframe systems
• Ability to problem-solve, take initiative, and learn quickly

Responsibilities

• Administer customer accounts by reviewing service and spare product requirements against purchase orders and maintenance agreements
• Maintain regular communication with assigned accounts and respond promptly to customer service issues
• Prepare and submit correspondence and quotations; coordinate pricing and follow up on customer questions
• Coordinate with quality, shipping/receiving, accounting, order entry, planning, and shop personnel to resolve customer issues and prioritize requests
• Monitor delivery status, gather shipment data, and provide status reports to customers
• Ensure invoices are processed and support collections by monitoring account status with Accounts Receivable
• Investigate and resolve customer complaints regarding damaged, late, or incorrect shipments; may offer limited discounts

Benefits

• Health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED