Customer Service Coordinator

Atlantic Controls, a division of Laurentide Controls•City of Saint John, NB

33d•Hybrid

About The Position

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada. As a member of the customer service team, you will contribute the complete operations cycle through the coordination of service mandates. Assisting and collaborating with your functional group and the sales team, you will ensure that customer needs are fulfilled while enhancing Laurentide’s profitability through the supply of coordination support.

Requirements

Minimum 3 years experience in customer service.
Strong communication skills.
Adept at learning and adapting to new technologies.
Ability to work in a fast paced, dynamic environment.
Ability to work harmoniously in a team as well as autonomously.
Ability to work under pressure and meet deadlines.
Ability to develop strong relationships with both internal and external customers.
Demonstrated ability to handle customer requests and problem solve.
Highly organized individual with strong attention to detail.

Nice To Haves

College degree in administration an asset.

Responsibilities

Reconcile customers' purchase orders with our quotes to ensure accurate invoicing.
Creation of customer orders according to deliverables and deadlines.
Opening of work orders and projects in our computerized management system and assignment of the technical resources necessary to carry out the mandates.
Make the necessary purchases for the mandates.
Control time entries & expenses of the technical team.
Reconcile hours in our computerized systems and those of our customers.
Follow up on active WOs, follow up to customers for missing P.O.
Invoicing - Take out the balance sheets of fees and expense.

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