Customer Service Coordinator
About The Position
A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The position is located at Penske’s facility at 508 Heron Drive in Swedesboro, New Jersey. The coordinator develops daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, parts availability, technician skills, and work hours. The role communicates maintenance updates to customers, ensures rental units are maintained and ready, confirms parts availability, and holds outside vendors accountable for quality and scheduling. It also supports customer satisfaction, shop productivity, and coordination with district billing clerks. The role requires regular, predictable attendance and compliance with Penske instructions and applicable DOT, OSHA, safety, and maintenance policies. The associate must be willing to travel as necessary and work at the required location and schedule. Physical duties include frequent movement and working in varied weather and at heights, with regular lifting of up to 50 pounds and occasional lifting of up to 100 pounds.
Requirements
- At least 2 years of customer service experience.
- At least 1 year of hands-on mechanical experience.
- High school diploma or equivalent.
- Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
- Regular, predictable, full attendance.
- Willingness to travel as necessary and work the required schedule and at the specified location.
- Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
- Ability to move frequently; stand, walk, climb, bend, and sit for extended periods during scheduled work.
- Ability to routinely use hands to grasp, reach, touch, handle, feel, and operate required tools or controls.
- Ability to work safely at heights using applicable ladders and elevated working platforms, and to work safely in all weather conditions.
- Ability to see and hear to navigate safely around large trucks in the workplace.
- Ability to regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Nice To Haves
- 2 years of supervisory experience.
- At least 2 years of service department administration experience.
- Associate degree, technical school degree, or bachelor's degree.
- ASE certification.
- Prior experience with service scheduling programs and diagnostic programs.
Responsibilities
- Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
- Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
- Ensure Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for the quality and scheduling of outside work.
- Provide customer service and help ensure customers are satisfied and return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Complete other projects and tasks as assigned by the supervisor.
- Adhere to DOT, OSHA, and Penske safety and maintenance policies, including proper selection and use of tools and PPE, machine guarding, and established safety practices.
Benefits
- Excellent benefits plan for associates and their families; details are available at the Penske benefits website.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
