Customer Service Coordinator - Northeast-

Siemens Healthineers

11d • Hybrid

About The Position

You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. You own customer communications E2E for all service events. You navigate complex discussions with customers when scheduling appointments. You manage and apply prioritization logic that aligns with customer commitments. You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills. You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments. You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements

• A Bachelor’s degree or equivalent experience.
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail is required
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

• Knowledge of SAP is preferred but not required
• Customer facing experience is preferred
• Experience in medical device or healthcare environment preferred

Responsibilities

• Own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• Own customer communications E2E for all service events.
• Navigate complex discussions with customers when scheduling appointments.
• Manage and apply prioritization logic that aligns with customer commitments.
• Own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• Utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level