Customer Service Representative I, RMV - Northeast

Commonwealth of Massachusetts • Haverhill, MA

12h • Onsite

About The Position

This position is with the Registry of Motor Vehicles (RMV) and is located in the Northeast region. The role involves interacting with customers to provide information, process transactions, and ensure compliance with state and federal guidelines. The successful candidate will be responsible for issuing licenses, identification cards, and motor vehicle registrations, as well as administering vision tests and operating computer systems for data management. The position requires excellent customer service skills, attention to detail, and the ability to handle cash and credit card transactions accurately. A background check and driving record review are required for eligibility.

Requirements

• At least one year of full-time or equivalent part-time experience in a position, the major duties of which included cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
• Agree to and successfully pass a background check of criminal justice information.
• Satisfactory review of driving record.

Nice To Haves

• Ability to travel to various MassDOT facilities across the Commonwealth.

Responsibilities

• Interact with customers to respond to inquiries and complaints.
• Issue licenses, identification cards and motor vehicle registrations.
• Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.
• Use computer terminals, vision instruments, automatic testing devices and other equipment.
• Administer vision tests in accordance with agency policy.
• Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information.
• Ensure appropriate confidentiality and security of information.
• Review reports for compliance with state and federal guidelines.
• Collect fees (cash or check) and perform credit card transactions.
• Reconcile receipts with revenue control documents.
• Operate computer terminals with photo imaging software.
• Schedule road examinations.
• Prepare forms and other documents related to licenses, registrations, identification cards and receipts for titles.
• Amend title and registration records.
• Maintain Registry of Motor Vehicle filing systems.
• Review customer documents in support of transactions for accuracy and veracity.
• Conduct research for additional information from third parties (other states, state agencies, etc.) to complete transactions.
• Assist other state and local agencies with Registry of Motor Vehicle information.
• Assist customers with problem resolution.
• Provide information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone.
• Greet customers, determine customer’s purpose, assess readiness, and direct them to the appropriate line.
• Direct customers to Kiosks and other automated services where appropriate.
• Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.
• Return improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.
• Provide checklists and assistance in completing forms/applications.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed