Customer Service Coordinator

Allied Machine & Engineering•Dover, OH

15d•Hybrid

About The Position

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Requirements

Assist customers by addressing inquiries and resolving complaints
Build and maintain customer relationships to ensure customer satisfaction
Enter/maintain orders per customer requests
Document all changes, including returns, inventory exchanges, and expediting of orders
Provide exceptional customer service
Answer customer inquiries
Process orders
Resolve customer complaints
Maintain accurate records of customer interactions and transactions
Coordinate shipments to ensure customer satisfaction
Prepare necessary reports for customer service department

Responsibilities

Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
Maintains accurate records of customer interactions and transactions.
Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
Coordinates shipments to ensure customer satisfaction.
Prepares necessary reports for customer service department.
Performs other related duties as assigned.