Customer Service Coordinator

Taylor Corporation•Duluth, GA

7d•Onsite

About The Position

Taylor Print & Visual Impressions, a division of Taylor Corporation, is looking for an experienced Customer Service Coordinator to join their team in Duluth, GA! The Customer Service Coordinator is responsible for being the single point of contact for sales representatives, account managers and customers for a variety of customer related issues. This includes providing information in response to requests, effectively resolving inquiries in a timely manner and working with sales, the operation center teams, and vendors to ensure customer retention and satisfaction.

Requirements

High school degree or GED (general education degree)
4+ years of previous customer service or customer support experience
Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences
Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone
Effective time management skills and the ability to manage multiple tasks and prioritize tasks
Ability to perform basic mathematical calculations
Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook

Nice To Haves

Excellent problem solving, follow-up, and organizational skills
In-depth knowledge of company product and services: direct mail and digital print knowledge would be helpful
Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations

Responsibilities

Act as a dedicated (but not exclusive) CSR for every account or assigned Sales Representative or Account Manager
Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
Document and maintain SOP’s as needed for accounts including processes between customer and operation center
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Assist Sales in understanding details of products, pricing and processes
Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product
Receive complaints via phone from the sales representatives and/or customers and document details in operating system
Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Represent the company and its products in a courteous and professional manner
Partner with sales representatives to build sustainable relationships of trust through open and interactive communication
Provide back-up territory coverage (via phone) in the Sales Representatives’ absence