Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO

22d•Onsite

About The Position

Keysight is a leader in technology innovation, providing solutions in electronic design, simulation, prototyping, test, manufacturing, and optimization across various markets including communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor. With approximately 16,800 employees, Keysight serves customers in over 100 countries. The company fosters an award-winning culture that values bold vision, problem-solving, and a sense of belonging to encourage creativity and innovation.

Requirements

Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience.
Excellent verbal and written communication skills.
High proficiency in Microsoft Suite.
Demonstrates a “continuous improvement” mindset.
Thrives in a fast-paced environment.
Proven ability to balance a multitude of high priority assignments.
Regular onsite attendance required as an essential function of this position.

Nice To Haves

Oracle and/or Salesforce experience preferred.

Responsibilities

Serve as an entry-level position responsible for interfacing with customers, logistics, manufacturing, and/or Sales Field Partners to manage the End-to-End process of pre-sales and/or post-sales account management functions.
Respond to and/or assist Keysight internal and external customers with product/service order fulfillment, end-to-end order management, repair/calibration requests, product changes or returns, contract issues/administration, and lease administration.
Foster and maintain a close working relationship with Sales Field Partners.
Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes.
Collaborate and assist with specific teams to ensure efficient quote and order processing.
Resolve problems by applying established policies, procedures, and tactics.
Proactively solve a broad range of customer service inquiries varying in scope and complexity, requiring planning, judgment, and critical thinking.
Provide 1-800 phone support to customers.
Be available for Month-End support to action all outstanding customer requests.