Customer Service Coordinator (Service Team)
About The Position
The Customer Service Coordinator supports Hansons’ Service Team by serving as the connection between customers and service technicians. The role helps ensure post-installation service requests are handled promptly and professionally, keeps customers informed, coordinates technician schedules, and assists walk-in customers. The coordinator works with internal teams to resolve issues and develops a thorough understanding of Hansons products to answer customer questions. Training is provided, and there are opportunities to grow into team leadership, scheduling and dispatch, operations, or office management.
Requirements
- High school diploma or GED.
- At least 1 year of customer service, administrative, or coordination experience.
- Strong communication and organizational skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Basic computer skills, including familiarity with MS Office.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience in a service-related role supporting customers with previous product installations.
- Familiarity with the home improvement industry.
Responsibilities
- Serve as the main point of contact for incoming customer service requests and provide prompt, professional follow-up.
- Respond to service tickets and keep customers informed about how their needs are being addressed.
- Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency.
- Assist walk-in customers and address their needs with a solutions-first approach.
- Collaborate with internal teams to resolve issues and support a positive post-installation experience.
- Build a thorough understanding of Hansons products to answer customer questions confidently.
Benefits
- Health benefits after 30 days, including medical, dental, vision, life, critical illness, accident, and short- and long-term disability coverage.
- 401(k) with company match after 90 days.
- Paid time off with unlimited rollover of unused hours.
- Holiday pay eligibility after 30 days.
- Career development tools and opportunities for growth.
- Frequent one-on-ones with a manager to support career goals.
- Referral bonuses of $500 to $1,500 for each hired referral.
- Employee and Friends & Family discounts.
- Weekly pay via direct deposit.
- Committees, including Fun and Well-Being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
