Customer Service Coordinator

Windsor America • Smyrna, TN

10d • $18 - $22 • Onsite

About The Position

At Garage Door Services, we do more than install and repair garage doors. We help homeowners throughout the Nashville area keep their properties safe and operating smoothly. Our reputation is built on reliable service, quality workmanship, and taking care of our customers. We are looking for a Service Coordinator who knows how to keep customers informed, service requests moving, and field teams supported. This is a fast paced role for someone who is organized, professional, comfortable solving problems, and experienced working in a service based environment.

Requirements

• 1 to 2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment
• Strong computer and data entry skills
• Ability to type 50 to 60 words per minute with accuracy
• Clear and professional phone, email, and written communication skills
• Strong organization and attention to detail
• Dependable attendance and the ability to follow established processes
• Reliable transportation since this is an on site position

Nice To Haves

• Home services or skilled trades experience such as garage doors, HVAC, plumbing, electrical, construction, or similar service industries
• Experience working with technicians, installers, contractors, builders, or other field teams
• Scheduling or dispatch experience
• Experience working with service tickets, work orders, or purchase orders
• Knowledge of garage door products and services

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information
• Communicate professionally with customers, builders, technicians, and team members
• Help resolve customer and service issues in real time
• Determine whether an issue involves our team, another trade, or a third party
• Keep customers informed and clearly explain next steps
• Support technicians and field service operations with accurate information
• Maintain detailed notes and documentation
• Help keep service requests moving from start to finish while protecting customer trust and company interests

Benefits

• Competitive pay
• Full benefits package including medical, dental, and vision
• Paid time off and holidays
• 401(k) with company match
• Life and disability insurance
• Training and opportunities for growth
• A team environment where your work matters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed