Customer Service Coordinator

CBRE HV • Columbus, OH

1d

About The Position

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This role is part of the Call Center job function and provides end-to-end support to resolve customer inquiries or concerns.

The position follows defined procedures and processes under close supervision, using established methods to solve straightforward problems with limited opportunity to exercise discretion. The coordinator may guide the team through basic knowledge, model behaviors consistent with CBRE RISE values, and suggest improvements to processes and solutions to improve team efficiency.

CBRE describes itself as a global commercial real estate services and investment firm. It offers a competitive compensation package with benefits. CBRE welcomes applicants and provides support for adjustments or accommodations during the application and recruitment process.

Requirements

• High school diploma or GED.
• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in applying work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
• Strong organizational skills and an inquisitive mindset.
• Basic math skills, including the ability to calculate simple figures such as percentages, discounts, and markups.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Answer incoming service requests by phone, chat, email, and online requests.
• Respond to customer inquiries and concerns, escalating issues as necessary.
• Generate and follow up on service request work orders to ensure completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers to obtain updated information as necessary.
• Run and distribute ad hoc reports for review.
• Model behaviors consistent with CBRE RISE values.
• Guide the team through the application of basic knowledge.
• Suggest process and solution improvements to increase team efficiency.
• Select solutions from established options.
• Follow defined procedures and processes to deliver work output under close supervision.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability benefits
• Paid holidays
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED