Customer Service Coordinator
Penske•Denver, CO
•$25 - $27•Onsite
About The Position
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position offers a shift differential of $3/hour for second shift (starting after 11am). Penske offers several training and development opportunities, so you can grow your career!
Requirements
- Working with customers to schedule preventative maintenance requests.
- Coordinating outside repairs.
- Planning and managing the shop work plan.
Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Other projects and tasks as assigned by supervisor.
Benefits
- Competitive wage
- Shift differential of $3/hour for second shift
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
