Customer Service Coordinator - Transport

GERFLOR USA INCBolingbrook, IL
48m$24 - $26Hybrid

About The Position

The Customer Service Coordinator will collaborate closely with the Transportation team in providing excellent customer service to Gerflor USA Transportation customers.

Requirements

  • High School diploma or equivalent required, some college preferred.
  • 3 years of experience in a Customer Service role.
  • 2 years of experience with an ERP.
  • Strong computer skills including proficiency in Microsoft office with the ability to quickly learn job related software.
  • Effective verbal & written communication skills.
  • Strong problem solving and decision-making skills.
  • Solid organizational and prioritization skills

Responsibilities

  • Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
  • Assist in compiling basic reports and data to support sales performance tracking.
  • Respond to customer inquiries with accurate and timely information, including basic product and service details.
  • Enter and manage purchase orders in an ERP system, and process invoicing for the sales territory.
  • Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
  • Participate in team efforts to improve processes and enhance the customer experience.
  • Attend meetings to stay informed and provide support as needed.
  • Address customer concerns professionally, escalating issues when appropriate.
  • Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
  • Provide cross-functional support across all Gerflor products as needed.

Benefits

  • Medical, Dental & Vision benefits.
  • Flexible Spending and Health Savings Accounts.
  • Company paid Life Insurance, Short and Long-Term Disability.
  • Voluntary benefits include Legal, Identity Theft, Supp Life, Critical Illness, Accident, and Pet Insurance Programs.
  • 401k & Company provided match.
  • Paid Time Off, Paid Holidays and Parental Leave.
  • Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
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