Customer Service Coordinator - Transport

GERFLOR USA INC • Bolingbrook, IL

48m • $24 - $26 • Hybrid

About The Position

The Customer Service Coordinator will collaborate closely with the Transportation team in providing excellent customer service to Gerflor USA Transportation customers.

Requirements

• High School diploma or equivalent required, some college preferred.
• 3 years of experience in a Customer Service role.
• 2 years of experience with an ERP.
• Strong computer skills including proficiency in Microsoft office with the ability to quickly learn job related software.
• Effective verbal & written communication skills.
• Strong problem solving and decision-making skills.
• Solid organizational and prioritization skills

Responsibilities

• Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
• Assist in compiling basic reports and data to support sales performance tracking.
• Respond to customer inquiries with accurate and timely information, including basic product and service details.
• Enter and manage purchase orders in an ERP system, and process invoicing for the sales territory.
• Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
• Participate in team efforts to improve processes and enhance the customer experience.
• Attend meetings to stay informed and provide support as needed.
• Address customer concerns professionally, escalating issues when appropriate.
• Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
• Provide cross-functional support across all Gerflor products as needed.

Benefits

• Medical, Dental & Vision benefits.
• Flexible Spending and Health Savings Accounts.
• Company paid Life Insurance, Short and Long-Term Disability.
• Voluntary benefits include Legal, Identity Theft, Supp Life, Critical Illness, Accident, and Pet Insurance Programs.
• 401k & Company provided match.
• Paid Time Off, Paid Holidays and Parental Leave.
• Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED