Customer Service Coordinator
Bento Sushi•Richmond, BC
•CA$0 - CA$22•Onsite
About The Position
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Requirements
- Minimum 1 year customer service experience (retail or call center)
- Excellent communication skills, both written and oral
- Good computer skills and experience with Microsoft Office tools
- Must be self-motivated and well organized
Nice To Haves
- College diploma an asset
- Experience in JustFoodERP system an asset
Responsibilities
- Responsible for receiving and processing orders and adjustments by phone and email to complete customer orders.
- Provide courteous and efficient service including accurate order taking to customers to maximize sales and frequency.
- Complete daily production reports, route reports and customer invoicing for appropriate department leads.
- Coordinate customer inquiries regarding post-sales, non-technical issues, and transfer customer escalations to Supervisor.
- Assists in the coordination of customer accounts including outlining product details, price quotations, product availability and liaison with other departments in account setups.
- Advise customers accordingly of changes/delays including holiday closures, route modifications, etc.
Benefits
- Full-Time starting immediately at $22.00/hour.
- bonus plan
- group health benefits
- retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
