Customer Service Coordinator II (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

5d•Hybrid

About The Position

This role involves managing client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. The Customer Service Coordinator II will be responsible for processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results. The work directly influences client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, the individual will help strengthen client trust and support the company’s reputation for reliability. Contributions will also enhance internal workflows and foster collaboration across departments.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
Minimum 2+ years of experience in customer service, client support, or project coordination.
Experience in the multifamily industry preferred.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with problem-solving capabilities.

Responsibilities

Accurately process and track client orders, ensuring specifications are met.
Review and approve art proofs for branding compliance and accuracy.
Prepare detailed price estimates and manage promotional product orders.
Coordinate complex projects such as bulk orders and client conferences.
Maintain client storefronts and upload custom collateral.
Collaborate with internal teams to ensure smooth execution of deliverables.

Benefits

Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
Wellness: Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.