Customer Service Coordinator II
AKG of America Inc•Mebane, NC
•Onsite
About The Position
AKG North America is seeking dependable, safety-focused team members for the Customer Service Coordinator II position in Mebane, NC. This role is ideal for individuals who enjoy hands-on work, problem-solving, and working with precision equipment in a manufacturing environment. AKG values teamwork, accountability, respect, and continuous improvement, and offers training and advancement opportunities.
Requirements
- Two (2) year associate degree OR three (3) years of prior work experience as a Customer Service Coordinator
- One (1) year of SAP experience
- Three (3) years of customer service and sales experience or support within cross-functional teams
- Proficient in various computer programs
- Strong attention to detail
- Ability to complete tasks in a timely manner
- Effective multitasking skills
Nice To Haves
- Preferred prior experience with SAP
Responsibilities
- Receive and process customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations
- Build and maintain rapport with customers, delivering the best possible service
- Use computer systems, including SAP, to retrieve and update customer information, stock statuses, and order details
- Communicate updates and resolve inquiries related to purchase orders, stock availability, and deliveries
- Assist sales engineers and customers with their needs
- Collaborate with production and shipping teams to coordinate delivery information and shipments
- Manage and revise customer information in SAP and customer portals
- Process and send customer acknowledgments, terms, and conditions, and prepare credit/debit memos for invoices
- Maintain files of active orders, documenting changes, schedules, partial shipments, and credit adjustments
- Attend customer account meetings as needed
- Adhere to all policies and procedures outlined in AKG’s Environmental Management System (EMS)
- Regular, reliable physical attendance is required
Benefits
- Competitive pay based on experience
- Shift differential opportunities
- Medical, dental, and vision benefits the first of the month after 30 days
- Co Paid Life insurance, STD insurance and LTD insurance
- PTO and paid holidays
- 401(k) with amazing company match
- Training and advancement opportunities
- Stable manufacturing environment
- Employee recognition programs
- Team-oriented culture focused on safety and respect
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
