Customer Service Coordinator I

Texas L P•El Paso, TX

7d•Hybrid

About The Position

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Requirements

Excellent oral and written communication skills.
Effective multitasking, teamwork, time management, and organizational skills.
Requires good working knowledge of ORACLE.
Experience with filing, data entry, document control, faxing, and copying.
Software knowledge with Excel, Word, Outlook, PowerPoint, Acrobat, Java, and WinZip.
Specialized knowledge in Accounts Receivable, invoicing, collections, forecasting, Item Master management, and managerial & financial reporting.
Warehouse knowledge with order picking, shipping/receiving, bar code scanning, Bill of Ladings, invoicing, and inventory.
High School Diploma or General Equivalency Diploma.
6+ months of related experience.
Authorized to work in the United States on a full-time basis.

Responsibilities

Audits, prepares, and processes manual, EDI, and internet orders.
Ensures customers expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments.
Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost effective way, while maintaining customer expectations and demands.
Processes manual, EDI, and internet orders.
Maintains customer records to include price lists, shipping addresses, and cross references.
Communicates order information to the customer and/or Sales Representatives via phone and e-mail, and responds to internal and external requests.
Monitors sales orders to ensure timely warehouse processing.
Tracks shipments to ensure timely delivery by carriers.
Monitors inventory levels to ensure all inventory and products are available.
Reviews scorecards for performance to track improvement.
Reviews and research deduction updates or feedback.
Acknowledge vendor compliance updates.
Maintains files and archives of customers' orders.
Processes new accounts and performs other duties as assigned.