Customer Service Coordinator I
Computer Task Group, Inc•Tarboro, NC
•Onsite
About The Position
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. This position provides high-volume customer service support through phone and email while coordinating with internal teams to resolve inquiries, manage orders, and ensure a positive customer experience.
Requirements
- 2+ years of customer service or cross-functional commercial experience.
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational skills.
- Ability to manage high volumes of phone calls, cases, and order entry in a fast-paced environment.
- Customer-focused and detail-oriented with strong follow-through.
- Proficiency with Microsoft Word, Excel, email, and web-based applications.
- Typing speed of approximately 50 WPM.
- Ability to meet or exceed performance metrics.
- Reliable attendance and punctuality.
- Ability to work independently and effectively as part of a team.
- Must be able to commute and work onsite in Tarboro, NC.
- Must be able to work on a W2 Tax basis.
Nice To Haves
- Salesforce.com case management experience.
- PeopleSoft Order Management or comparable order management system experience.
- Call center or high-volume customer service experience.
- Life sciences industry experience.
Responsibilities
- Handle high-volume customer inquiries by phone and email.
- Manage customer cases and orders using Salesforce.com.
- Perform accurate order entry and order management.
- Provide information regarding inventory, pricing, technical inquiries, and shipping.
- Resolve routine customer issues independently and initiate corrective actions when needed.
- Assist with customer complaints and follow up on resolutions.
- Maintain accurate customer profiles, account information, payment terms, carrier, and freight details.
- Coordinate with internal teams regarding account setup and customer requirements.
- Ensure timely follow-up with customers and internal business partners.
- Attend product and technical training as required.
Benefits
- Pay Rate: Based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
